Privacy Policy

1. Introduction

Kingston Peptides ("we", "us", or "our") is a trading name of Kingston Trade Solutions Ltd. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. This policy applies to all users of our website regardless of location.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when placing an order or contacting us, including:

• Name and contact details (email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely via third-party payment processors)
• Account credentials (if you create an account)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website or source
• Date and time of your visit

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you regarding your orders or enquiries
• Improve our website, products, and services
• Detect and prevent fraud or unauthorised access
• Comply with legal obligations

We process your personal information on the following lawful bases: contractual necessity (to process and fulfil your orders); legitimate interests (to improve our website and prevent fraud); and legal obligation (to comply with our legal obligations under UK tax and company law, including HMRC record-keeping requirements and the Money Laundering Regulations 2017). Where we rely on consent (for example, non-essential cookies), you may withdraw your consent at any time. We process personal data for analytics purposes in accordance with PECR Schedule A1 (as inserted by the Data (Use and Access) Act 2025).

4. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Payment processors for the purpose of completing transactions
• Shipping carriers to deliver your orders
• Analytics providers to understand website usage (in anonymised form)
• Law enforcement or regulatory authorities when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are processed using secure, encrypted connections. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses essential cookies to maintain functionality (such as shopping cart state and currency preference). We also use analytics, marketing, and functional cookies with your consent. When you first visit our website, you will be presented with a cookie consent banner where you can accept all, reject non-essential, or customise your preferences. You can change your preferences at any time using the "Manage cookies" link in our website footer. Disabling essential cookies may affect website functionality. Certain analytics cookies used to collect statistical data to improve our services are exempt from consent requirements under PECR Schedule A1 (as inserted by the Data (Use and Access) Act 2025). You may opt out of these analytics cookies at any time.

7. Data Protection Complaints

If you have a complaint about how we handle your personal data, you may submit it via email to [email protected] or by post to our registered address. We will acknowledge your complaint within 30 days and respond to it without undue delay. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are retained for a minimum of 6 years in compliance with UK tax and company law.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to or restrict processing of your personal information
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at [email protected].

10. International Transfers

Where personal data is transferred outside the United Kingdom (for example, to payment processors or analytics providers), we rely on the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, supplemented by appropriate technical and organisational measures. If you are located outside the United Kingdom, your information will be transferred to and processed in the United Kingdom under those safeguards. We do not rely on consent as the legal basis for international transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. For registered account holders, we will notify you of material changes by email before they take effect. We encourage you to review this policy periodically.

12. Regulator and ICO Registration

The Information Commissioner's Office (ICO) is the UK's independent supervisory authority for data protection. Kingston Trade Solutions Ltd is exempt from the requirement to register with the ICO under the Data Protection (Fees and Information) Regulations 2019, on the basis that we do not process personal data on a large scale, do not engage in large-scale monitoring of individuals, and do not process special category data (such as health, biometric, or criminal-offence data).

13. Contact

For questions about this Privacy Policy, to exercise your data rights, or to contact our Data Protection Lead, contact us at [email protected].