Privacy Policy

1. Introduction

Kingston Peptides ("we", "us", or "our") is a trading name of Kingston Trade Solutions Ltd. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. This policy applies to all users of our website regardless of location.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when placing an order or contacting us, including:

• Name and contact details (email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely via third-party payment processors)
• Account credentials (if you create an account)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website or source
• Date and time of your visit

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you regarding your orders or enquiries
• Improve our website, products, and services
• Detect and prevent fraud or unauthorised access
• Comply with legal obligations

We process your personal information on the following lawful bases: contractual necessity (to process and fulfil your orders); legitimate interests (to improve our website and prevent fraud); and legal obligation (to comply with our legal obligations under UK tax and company law, including HMRC record-keeping requirements and the Money Laundering Regulations 2017). Where we rely on consent (for example, non-essential cookies), you may withdraw your consent at any time. Where analytics or marketing tools are used, they are loaded only after the relevant consent and may process pseudonymous identifiers and usage data. The vendors and purposes are described in our Cookie Policy.

4. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Payment processors for the purpose of completing transactions
• Shipping carriers to deliver your orders
• Google Analytics, Google Ads, Google Tag Manager, and Ahrefs for consented measurement and campaign attribution; these services may process pseudonymous identifiers
• Law enforcement or regulatory authorities when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are processed using secure, encrypted connections. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses essential cookies to maintain functionality (such as shopping cart state, user authentication, consent records, and security). The display-currency preference is stored locally and mirrored to a cookie only with functional consent. We also use analytics and marketing tools with your consent. When you first visit our website, you will be presented with a cookie consent banner where you can accept all, reject non-essential, or customise your preferences. You can change your preferences at any time using the "Cookie Preferences" link in our website footer. Disabling essential cookies may affect website functionality. Analytics and marketing cookies are set only with your consent. You may opt out of these cookies at any time by changing your preferences using the "Cookie Preferences" link in our website footer.

7. Data Protection Complaints

If you have a complaint about how we handle your personal data, you may submit it via email to info@kingstonpeptides.com or by post to Kingston Trade Solutions Ltd, 124 City Road, London, EC1V 2NX. We will acknowledge your complaint within 30 days and respond to it without undue delay. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are retained for a minimum of 6 years in compliance with UK tax and company law.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to or restrict processing of your personal information
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at info@kingstonpeptides.com.

10. International Transfers

Where personal data is transferred outside the United Kingdom (for example, to payment processors or analytics providers), we rely on the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, supplemented by appropriate technical and organisational measures. If you are located outside the United Kingdom, your information will be transferred to and processed in the United Kingdom under those safeguards. We do not rely on consent as the legal basis for international transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. For registered account holders, we will notify you of material changes by email before they take effect. We encourage you to review this policy periodically.

12. Regulator and ICO Registration

The Information Commissioner's Office (ICO) is the UK's independent supervisory authority for data protection. We assess our obligations under the Data Protection (Fees and Information) Regulations 2019 regularly, taking into account our order, account, customer-support, fraud-prevention, and consent-gated analytics and marketing processing. We do not use this policy to assert a permanent exemption: we will register with the ICO if the applicable rules require it, including if our processing expands through large-scale monitoring or session recording.

13. Contact

For questions about this Privacy Policy, to exercise your data rights, or to contact our Data Protection Lead, contact us at info@kingstonpeptides.com.

Kingston Trade Solutions Ltd, registered in England and Wales. Registered office: 124 City Road, London, EC1V 2NX. Company No. 17291602.